Lord Nelson

Feedback Form

When making your reservation, did the Agent answer the phone in a pleasant manner?
Yes No
Did the Agent provide answers to all of your questions and give all the necessary information?
Yes No
Comment:
My overall Reservation service was:
Outstanding Excellent As Expected Below Expectations

Did our Concierge greet you and offer assistance as you entered the hotel?
Yes No
If yes, were they helpful?
Comment:
Did our Concierge provide any services or information for you during your stay?
Yes No
If yes, were they helpful?
Comment:
My overall experience with the Concierge was:
Outstanding Excellent As Expected Below Expectations

Did the Guest Service Agent greet and politely welcome you to the Lord Nelson Hotel and Suites at check in?
Yes No
Did they give you all the necessary information and offer any assistance at check in/check out or during your stay?
Yes No
My overall experience with the Front Desk was:
Outstanding Excellent As Expected Below Expectations

When arriving into your guest room, was it to your satisfaction?
Yes No
Why or why not?
Comment:
How would you rate the cleanliness of your room?
Outstanding Excellent As Expected Below Expectations
My overall experience with the housekeeping services provided were:
Comment:

Did you order Room Service, or stop by the Victory Arms Pub during your stay?
Yes No
How was the service? How was the food?
Comment:
My overall experience with Room Service/The Victory Arms Pub was:
Outstanding Excellent As Expected Below Expectations

Where did you first hear of the Lord Nelson Hotel and Suites?
Website Other Website Travel Agent Friend My Company Advertisement Other
What did you enjoy most about this hotel?

Is there anything we could improve on? A service offered at other hotels you would like to see offered here?

Were there one or more members of our team who have impressed you during your stay? Who were they and what did they do?

If you were to travel again to Halifax and a room at the Lord Nelson Hotel and Suites is not available where else would you choose to stay and why?

Check Out Date

Room Number

Name:
Email:

If you have any additional comments or concerns, please feel free to email guest.relations@lordnelsonhotel.com We would love to hear from you!